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Chevron review: Horrific Customer Service

I don't know where else to turn, but this issue still is not sitting right with me. I know your credit is handled through Synchrony, but they have proven to be completely incompetent and downright rude. Long story short. I have been a paying customer for as long as I've had an account with Chevron. Recently my husband set up an automatic payment to help with payments without my knowledge and two payments were returned. That being said, I have continued to make my monthly payment and have NEVER had a late payment on my Chevron credit card... YET I was informed recently that my account has been closed because two payments were returned even though I continued to make my monthly payment on time. Now ask yourself how a person who has NEVER had a late payment is supposed to feel after being told that her account is closed and 'there's nothing that can be done'?? Not only is this taking the common sense out of the situation (what company closes an account that has a perfect payment history for 10+ years??), but only to be told that there's nothing that can be done is infuriating. This is going down as my worst customer service experience to date and I will continue to tell all my friends, family and anyone that will listen what a large corporation like Chevron is really like to deal with. I understand that a multi-billion corporation doesn't care about one single consumer's plight, but it should. Because as long as I have breath in me, I will continue to speak poorly about Chevron and this experience. It's just very unfortunate that a loyal customer is treated this poorly. I wonder what the people that DON'T pay are treated like. Service matters. And bad customer service is Karma.
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Review
#1121557 Review #1121557 is a subjective opinion of poster.
Reason of review
Poor customer service

Chevron review: I was given poor service

My wife and I attempted to buy gas at the station at 202 S. Main St. in Lakeport, Ca. When she went in to pay there was no one around and had to go outside where the cashier was smoking a cigarette with his friends.( SMOKING AT A GAS STATION!!) It then took several tries before he was able to turn on the pump. During this time all his friends had moved the party inside and were hanging out. We wasted way too much time waiting around for him to actually do the job he is paid to do. By the way, it was 100 degrees out and we are elderly people. The number one tenet in business: "Don't make it hard for a customer to buy your product". Also, this employee needs to get it that he is there to do a job; not to provide a "party" space for all his friends who don't work.
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Review
#1086790 Review #1086790 is a subjective opinion of poster.
Service
Chevron Cashier
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Chevron review: Unsanitary beverage refrigerators

Chevron review - Unsanitary beverage refrigerators
This ia absolutely disgusting and its been like this for at least the last 4 months. It looks lilw black mold this cant be safe. Whatever it is its on thr bottom of every beverage that leavrs that place. This is whan happens when some people come into the urban communities and take over the gas stations
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Review
#1083249 Review #1083249 is a subjective opinion of poster.
Service
Chevron Sanitary Conditions
Reason of review
Bad quality

Chevron review in Suwanee, Georgia: Rude attendant in store

1.0
Details
old foreign man yelled at me and then yelled at my friend for no reason. scared me. I will complain to the 800 number. Suwanee, Ga, Lawrenceville Suwanee Road location. July 19 at 2pm. I could not understand him, but he was loud. I hope he gets fired. I have never been yelled at by a total stranger. I thought he may have a gun, had a bad attitude. I was just waiting to use the bathroom. I was in a strange town. He does not need to be working around the public. Also, the bathroom was nasty. I have to use 100 words on here but I don't know what else to say. It was just a bad, unexpected experience
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Review
#1078338 Review #1078338 is a subjective opinion of poster.
Cons
  • Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Chevron review: Rude Store Associate @store #201241

More than once, everytime I go to this gas station the female store associate is rude, and doesn't even want to help. What is the Chevron way?
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Review
#1065729 Review #1065729 is a subjective opinion of poster.
Service
Chevron Sales Representative
Reason of review
Poor customer service

Chevron review: Store won't take manufactures coupon

I went to the chevron station on Jefferson blvd in west sacramento to buy cigarettes. I have a retail manufactures coupon fir 50 cents off a pack of special blend gold pack. The iwner would nit take the coupon because he said the pack was already on sale for 50 cents off. Refused to take manufactures coupon.
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Review
#1062296 Review #1062296 is a subjective opinion of poster.
Product
Marlboro 50 Cents Off Coupon

Chevron

1.0
Details
I found out that chevron does discriminate people by looks.
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Review
#1050458 Review #1050458 is a subjective opinion of poster.
Reason of review
Poor customer service

Chevron review: Was refused to use the restroom.

I stopped by to purchase fuel at the location on orange Dr, Vacaville,CA. I went inside the store and asked if I can use the restroom. The lady and man on duty said that they closed the restroom at 8:00pm. Horrible service. Will not stop here again. I would like to know all the locations that is link to this location. I have to drive around to look and went to another place to relieve myself.
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Review
#1041028 Review #1041028 is a subjective opinion of poster.
Service
Chevron Customer Care
Reason of review
Poor customer service

Chevron - Cashier Review

5.0
Details
I was at the Chevron University and Peters Road. I've been going there for at least one year. I don't go into the food shop very often I've used my card to get gas. I've had three different occasions earlier that Jose in the cashier shorts me my quarter for my $0.37 change. On the third time I threw the change on the counter and told him that he keeps shorting me and he says it's by accident, I was in a long line that day and I overheard other customers talking that they know he shorts him the change and they agree it's okay. I watched him write down in his little white book I can tell you exactly but I'm thinking he writes down how much change it takes from each customer. So that way when I got up to the line and he did it to me I was outraged and told him I would file a complaint but never did. Now today I bought the same thing Cheetos small bag and a large iced tea and I was supposed to get $0.37 back and he gave me $0.07 this guy needs to be disciplined he can't control himself he should have remembered that I threw the change on the counter I'm a very unique individual I'm very tall and you should know who I am
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Review
#1001774 Review #1001774 is a subjective opinion of poster.
Service
Chevron Cashier
Reason of review
Poor customer service
1.0
Details
Chevron - Management Review

Update by user Nov 12, 2016

On 7/13/15 A man came asking for expired tobacco. He said Michelle sold it to him. Santiago agreed to the sale of expired tobacco.

Original review posted by user Nov 12, 2016

At Chevron in Simi Valley I told Santiago that I was talking to a Counselor because my niece was murdered in front of her children. HE SAID...
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2 comments
Anonymous
#1264624

I tried to teach your *** Manager how to promote the credit cards by consistently offering them to the customers. Instead of having a positive attitude Angie started to make fun of me. As a matter of fact, one of the Customers was a Bank Manager and he praised me for being very consistent by offering the credit cards.

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Review
#953542 Review #953542 is a subjective opinion of poster.